At Leavys Shoes, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from leavysshoes.com (the “Site”).

Personal Information We Collect

1. Device Information

  • Purpose: To load the Site accurately and analyse Site usage to optimise functionality.
  • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.
  • Information Collected: Web browser version, IP address, time zone, cookie information, pages viewed, search terms, and how you interact with the Site.

2. Order Information

  • Purpose: To fulfil your order, process payments, arrange shipping, and provide invoices, confirmations, or support.
  • Source: Collected directly from you.
  • Information Collected: Name, billing/shipping address, payment details, email, and phone number.

3. Customer Support Information

  • Purpose: To provide support and handle inquiries.
  • Source: Collected directly from you when you contact us.
  • Information Collected: Details you provide for customer support purposes.

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following lawful bases:

  • Your consent (e.g., for targeted advertising or cookies).
  • The performance of a contract (e.g., fulfilling your orders).
  • Compliance with legal obligations (e.g., maintaining records for tax purposes).
  • Our legitimate interests, which do not override your fundamental rights and freedoms.

Sharing Personal Information

We share your personal information with service providers to support our business and comply with legal obligations. Examples include:

  • Shopify: We use Shopify to power our online store. Learn more about Shopify’s privacy practices here.
  • Google Analytics: To understand customer interactions with our Site.
  • Advertising Partners: We may share information about your Site interactions, purchases, or preferences to deliver targeted ads. Opt out here.

Behavioural Advertising

We use your personal information to deliver relevant advertisements and marketing messages through services like:

  • Google Ads
  • Facebook Ads (opt-out here)
  • Bing Ads (opt-out here)

Learn more about online advertising practices at the NAI Educational Page.

Cookies

Cookies are small data files stored on your device. They help us improve your experience by remembering preferences and tracking interactions. Types of cookies we use:

  • Functional: Essential for Site navigation and functionality.
  • Performance: Collect data on how visitors use the Site.
  • Advertising: Track browsing behaviour to provide relevant ads.

Learn more about managing cookies here.

Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected such data, we will delete it immediately. Please contact us if you believe we have collected information from a minor.

Retention of Data

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy unless otherwise required by law. For example, order information is retained for tax compliance unless you request its deletion.

Data Transfers

Your data may be processed in Ireland and transferred outside the EU (e.g., to Canada or the USA via Shopify). We ensure compliance with GDPR for all transfers using Standard Contractual Clauses or equivalent safeguards. Learn more about Shopify’s GDPR practices here.

Your Rights (GDPR)

If you’re an EU or EEA resident, you have the following rights under GDPR:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data (subject to legal obligations).
  • Objection: Object to processing based on legitimate interests.
  • Portability: Request transfer of your data to another service provider.
  • Withdraw Consent: You can withdraw your consent for processing at any time by contacting us.

Breach Notification

In the unlikely event of a data breach affecting your personal data, we will notify you without undue delay and, where applicable, inform the Irish Data Protection Commission within 72 hours of becoming aware of the breach.

Changes to this Policy

We may update this policy periodically to reflect operational or legal changes. We will notify you of significant updates via email or a prominent notice on our Site.

Complaints

If you’re not satisfied with our response to your privacy concerns, you can file a complaint with the Data Protection Commission of Ireland. Visit their website at dataprotection.ie.